Printers are certainly not a new technology, so you would think they would have no problems anymore. Unfortunately, this is not the case. One problem you may encounter is when your printer says it is offline in Windows 10.
Any great current printer can associate with your PC by means of Ethernet or Wi-Fi. In any case, what would you be able to do when you get the feared “printer disconnected” status blunder? How would I betray on the web?
We will give investigating the methodology to help resolve the disconnected printer error.
The printer is Offline: 1. Check the association with your PC and printer
Table of Contents
First, check all printer links. Ensure they are appropriately associated with the printer and the PC
Second, check that your network is working. If you are having trouble connecting to the Internet, it is not a local printer problem.
Third, if possible, use a different method to connect the computer to the printer. If you are using Wi-Fi, switch to Ethernet and vice versa.
The printer is Offline: 2. Restart the printer and the computer.
Power cycling is the act of turning something off and on again. It’s the old tech tip, but you’ll be surprised how often it works.
First, turn off your computer and printer. Then unplug the power cord from the printer, wait 30 seconds, and plug it back in. Wait again for the printer to start up completely – it will not return from standby, so it may take longer than usual.
Once the printer is on, turn the computer back on and see if the printer is now online.
3. Run the printer troubleshooter
Windows 10 includes a set of troubleshooting tools that aim to automatically detect and resolve problems. There is a printer troubleshooting tool that you can run and I hope it fixes the printer offline error.
Press Windows key + I to open Settings and click Devices> Printers & Scanners. In the menu on the right, under Related Settings, click Run the troubleshooter.
The troubleshooter will open and run a series of checks. If it finds any problems, it will tell you what they are and the steps taken to solve them. Even if you don’t find a problem, you can click View detailed information to get an analysis.
4. Disable the “Use Printer Offline” mode
You should verify the “Use Printer Offline” mode is not enabled. You may have done it accidentally or your printer or some software turned it on.
Press Windows key + I to open Settings. Go to Devices> Printers and scanners. Select your printer and click Open Queue. Click the Printer on the toolbar and make sure the Use Printer Offline option does not have a checkmark next to it. If so, click to disable it.
5. Clear the print queue
A clogged print queue can be the cause of many problems, including the printer offline error.
To clear the print queue, press Windows key + I to open Settings, go to Devices> Printers & Scanners, select your printer, and click Open Queue.
On the top toolbar, first, go to Printer> then click Cancel All Documents.
6. Set the printer as the default
Windows can automatically set the last used printer as the default printer. This can be useful, but it could be the reason why the printer you want to use is offline.
To fix this, press Windows Key + I to open Settings, click Devices> Printers & Scanners, select your printer, and click Open Queue.
Click Printer on the top toolbar and click Set as default printer. You may receive a message that says: “Setting this printer as the default means that Windows will stop managing the default printer.” If you do, do click on OK.
If you want to re-enable this feature, go back to the Printers and Scanners page and select Let Windows manage my default printer.
7. Restart the spooler service.
The print queue is a service that manages interaction with the printer. Restarting this service may make the printer back online.
Open the Start menu, search for services, and open the corresponding application. Scroll down until Print Queue Printing appears in the Name column. When you find it, right-click and click Restart.
8. Update the printer drivers.
If there are no problems with your computer, there is no need to update the drivers. However, it is sometimes necessary to find and replace outdated drivers, and an offline printer is one such situation where updating drivers can help.
To do this, press Windows Key + X and select Device Manager. In the new window, double-click on the Printers category. Right-click on the printer and click Update Driver.
If no updates are found, double-check the printer manufacturer’s website (be it HP, Canon, Brother, or whatever).
9. Use the printer software
Some printer manufacturers use their own software to manage and troubleshoot the printer. In this case, you need to install the software (the printer may have a software CD, otherwise find it on its website).
You can check if you have already installed it. Press Windows key + I to open Settings. Click Devices> Printers & Scanners, select the printer, and click Manage. You will see a button that says Open Printer Application if the software is installed.
Open the software and check if there are any sections that allow you to restart, troubleshoot, or repair the printer.
10. Remove and reinstall the printer
If all else fails, you can remove the printer from your computer and then add it again.
To do this, press Windows key + I to open Settings. Go to Devices> Printers and scanners. Select your printer, click Remove Device, then click Yes.
Then click Add Printer or Scanner. Follow the wizard to reconnect the printer to the computer.
Hopefully, you have resolved the issue “Printer is Offline” and your printer is working again. and you might have understood all the steps to restore the printer online back.